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The Future of Customer Engagement: Keeping Pace with the Connected Consumer

Companies today are looking to provide a true omni-channel experience for their customers, effectively scaling support in a connected world. But the future is coming at enterprises at a high rate of speed. New technologies are emerging in the world of customer contact, while old models are receding.

At the center of it all is a rapidly changing, ever-more influential consumer. Enterprises must be poised for change, anticipating how innovative mediums will connect us further.

In this webinar, guest speaker Stephen Loynd, Customer Contact Global Program Director at Frost & Sullivan, shares the latest themes shaping the future of customer engagement and what companies can do to stay ahead. Key takeaways include:

  • Main trends affecting the shifting realities of customer engagement
  • How companies are preparing and repositioning for the future
  • Strategies and emerging best practices to help companies succeed in delivering a holistic, unified customer experience

Stephen Loynd
Customer Contact Global Program Director
Frost & Sullivan

Stephen has thirteen years of research and analytical, as well as sales and marketing experience in the Customer Care/CRM and Business Process Outsourcing (BPO) markets. His focus is on Customer Contact and Experience, with particular expertise in guiding enterprises as they negotiate Customer Contact business and technology challenges and advising on effective Customer Experience strategies.